Best Live Chat Apps for Law Firms: Enhance Client Interaction


Many individuals seek legal information outside regular business hours, potentially leading to missed opportunities for law firms. Having a live chat feature available 24/7 not only ensures that potential leads are never overlooked but also allows your team to respond promptly during business hours without diverting resources from other tasks. If you’re new to live chat for law firms, our law firm SEO experts have simplified the process by compiling a list of the ten best live chat apps.

Top Live Chat Apps for Law Firm Websites

Explore a brief overview of ten live chat apps for attorney websites, each offering unique features to cater to your law firm’s needs. These apps can be tested for free or through a demo to identify the most suitable option.

Ngage Live Chat

Ngage Live Chat provides 24/7 live operators for attorneys, focusing on improving client intake efficiency. Features include live phone call transfers, CRM integration, and a text-to-chat feature. The service aims to enhance lead conversion and offers a free demo.


Claiming a 400% increase in engagement over traditional live chat, SimplyConvert uses criteria-based questions to qualify leads effectively. The platform offers a 30-day free trial, with conversational bots, instant notifications, and automated contract embedding among its features.


ApexChat's live chat system, utilized by over 2,000 law firms, boasts a 42% conversion rate during business hours. Customizable and mobile-optimized, the app supports English and Spanish, with pricing based on qualified leads and a 14-day free demo.

Client Chat Live

Tailored for law firms, Client Chat Live provides 24/7 chat and text services in English and Spanish. The platform offers extensive customization options, real-time lead conversion, and monthly performance reports. A free quote can be requested from the company.


CUGIC offers 24/7 live chat with trained professionals for various practice areas. Features include automatic greetings, real-time typing view, and analytics for success measurement. The service offers a 14-day free trial with pricing based on different plans.

Zoho SalesIQ

While not law firm-specific, Zoho SalesIQ is a popular live chat program with customizable chat boxes and support for multiple languages. The fixed fee makes it suitable for small law firms, and a 15-day free trial is available.


Ruby provides live virtual receptionists and chat services, catering to 42% attorney clients. The virtual receptionist handles various tasks, and webchat services capture visitors willing to chat online. Pricing is based on package selection, with a 21-day money-back guarantee.


Trusted by over 185,429 businesses, ClickDesk offers features like pre-chat surveys, keystroke previews, and real-time file sharing. The fees are package-based, and the platform is not law firm-specific.


Zendesk provides live chat and messaging services with triggered automatic responses, chat distribution, and chatbots. The chat widget is fully customizable, and the company offers a suite of products. A demo or free trial can be requested.


Used by large corporations, Acquire focuses on live chat for websites with features like file sharing, video calls, and chatbot integration. Pricing is based on the number of agents, and a demo can be booked through the company's website.

Pros and Cons of Live Chat for Law Firms

Before selecting a live chat app for your law firm, it’s crucial to weigh the advantages and disadvantages.

Benefits of Live Chat on Your Website

The immediate access to a live person who can answer queries is a significant advantage. Offering this option increases the likelihood of visitors making contact, potentially leading to consultations.

Potential Issues with Live Chat Apps

Live chat demands swift responses, and delays may result in lost opportunities. Maintaining 24/7 coverage can be challenging, and there may be limitations in providing legal advice through chat.

Factors to Consider When Choosing a Live Chat Provider

Different live chat apps offer varying features, from human agents to chatbots. Consider factors such as 24/7 human coverage, legal industry specificity, and the ability to tailor responses during and outside business hours.

Importance of Live Chat Apps in Attorney SEO

A live chat feature is crucial for law firms engaging in SEO efforts, as it provides immediate interaction with potential clients. Missing this opportunity might lead to lost conversions. The Legal Authority, our SEO company for lawyers, can assist in choosing the best live chat app for your law firm’s needs. Contact us for personalized recommendations.

Tips for Maximizing the Benefits of Live Chat Apps

Ensure that your team is trained to provide prompt responses to live chat inquiries. Quick and helpful responses can significantly enhance the user experience and increase the chances of converting leads into clients.

Choose a live chat app that seamlessly integrates with your Customer Relationship Management (CRM) system. This integration can streamline lead management processes, allowing your team to efficiently track and follow up with potential clients.

If your live chat involves legal matters, make sure your chat operators are well-versed in legal terminology. This ensures accurate communication and helps in qualifying leads effectively.

Select a live chat app that provides robust analytics and reporting features. Analyzing chat data can offer insights into user behavior, popular inquiries, and overall chat performance, helping you make informed decisions to improve client interactions.

Given the increasing use of mobile devices, choose a live chat app that is optimized for mobile platforms. This ensures a seamless experience for users accessing your website via smartphones and tablets.

Enhancing Client Interaction with Live Chat Apps in Law Firms

In today’s digital age, incorporating live chat apps into your law firm’s website is not just an option; it’s a necessity. The ability to engage with potential clients in real-time can make a significant difference in lead conversion and client satisfaction. By choosing the right live chat app and implementing best practices, your law firm can stay ahead in client interaction, ultimately contributing to the success of your legal practice. For personalized guidance on selecting and implementing live chat for your law firm, feel free to reach out to The Legal Authority, our dedicated SEO company for lawyers. We are here to assist you in optimizing your online presence and client engagement strategies.